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When selecting the Exit button in the Umango embedded application on a Ricoh SOP panel, a dialog similar to the one below may present to the user. This is a known Ricoh firmware issue seen only with older firmware releases. Although this will not stop the Umango application from functioni

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In order for shortcuts to the Umango App to be automatically added to a device when assigning it as a source, Administrator Authentication Management must be enabled on the device. To do this, follow the steps below. Open a web browser and navigate to the device's we

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You may experience a situation where Umango appears to successfully deploy to a Ricoh device but the Umango icon does not appear as an app on the panel. This can occur where the device is setup for device authentication (Basic, AD/LDAP). To resolve this, follow the instructions below.

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