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You can easily set unique admin passwords for devices where the device password is not the factory default. To do this, follow the instructions below: Select the device in the list of devices in the sources tab of the job properties. Right-click on the device and
[open]In a nut-shell.. The MFD's are located on a sub-network that is out of reach for SNMP broadcasts; OR You computer/network has disabled the ability to perform network searches (SNMP walks). Discovery of MFD's over the network is achieved by use of an SNMP b
[open]To install the application on a Sharp OSA supported device, you will need to do the following; In a browser, open the MFD's web panel Login (via the login button in the top right corner) From the panel's menu; choose Applications / External App
[open]There may be instances where the Umango embedded application for Xerox ConnectKey devices may display a 'Disconnect' error randomly during operation. This is an issue with the Xerox firmware and can be resolved by updating the device's firmware. As at June 15th 2016 the issue had not been
[open]On Xerox devices, where scanning from the Umango embedded application, you may experience a situation where a scan completes through the ADF and Umango does not progress and complete the workflow. This situation can occur when the scan is initiated using the Xerox device's hardware "Start
[open]In order for shortcuts to the Umango App to be automatically added to a device when assigning it as a source, Administrator Authentication Management must be enabled on the device. To do this, follow the steps below. Open a web browser and navigate to the device's we
[open]In order for shortcuts to the Umango App to be automatically added to a Sharp device when assigning it as a source, the Umango OSA app must be configured on the device. To do this, follow the steps below. In a browser, open the device's web panel Login (if necessa
[open]The Umango Extract embedded app for Kyocera devices can be used with Umango 20 or later. The only limitation is that the Umango Extract embedded app does not support Umango authentication at the panel. However, device authentication using a third party authentication app (eg. PaperCut) or
[open]The Umango server name that appears on the device's app button and app/dashboard footer is normally set during the Umango software installation. The install wizard asks for a "Friendly Server Name" but defaults to the server host name if none is provided.If you have installed Umango and wa
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