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A network adapter (card) needs to be assigned for the given MFD. When installing to an MFD, a return IP Address is sent to the MFD so that it knows where to connect back too. When a server contains multiple network adapters (cards) and the MFD is located on the network, our software is unable...
[open]Umango Extract Workstation Installation Guide Overview Umango Extract is flexible in the style and scale of its implementation. This allows for small, single user installations running on a desktop computer, through to multi-user installations deploy to numerous MFDs and workstations and...
[open]When upgrading Umango to a different target architecture (ie. moving from 32bit to 64bit or from 64bit to 32bit) you may experience an error on installing the new version. The error states; "There is a problem with the Windows Installer package. A program run as part of the setup did not finish as...
[open]When running the Umango installer you may come across an error that stops the installation from completing successfully. In this situation it can be helpful to run the installer in logging mode to create an installation log file. The installation log will provide further information about what...
[open]When running the Umango installer, you may experience an installation failure with the message, "Service 'UmangoService' could not be installed". This is caused by the permission level of the user account entered into the installation wizard for assignment as the logon account for the Umango...
[open]Umango 23 runs an SQL Server database. In a default initial installation, a new SQL Server Express 2017 instance called "SQLUMANGO" is created. In addition, a new database called "Umango" is created in the SQL Server instance and its data files are stored in the folder: C:\ProgramData\Umango\db ...
[open]During the process of upgrading Umango you may experience an error that states, "A program run as part of the setup did not finish as expected". The event logs may describe this and include a reference to "LicensingService.exe_Install" within the MsiInstaller event source. Sometimes the ABBYY...
[open]The process of installing or upgrading Umango is basically the same for disconnected servers as it is for connected severs, with the exception of downloading/installing prerequisite applications and the activation of your Umango license. Prerequisites Umango 23 checks that any required...
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